Senior Manager/Associate Director - Workforce Management

Strategic Leadership Opportunity in a Growing Healthcare RCM Company Career Growth and Recognition About Our Client The client is a well-established healthcare technology company that provides intelligent payment lifecycle solutions to hospitals, health systems, and physician groups in the United States. They specialize in streamlining revenue cycle operations through AI-driven tools and services, with a strong focus on improving financial outcomes and patient satisfaction Job Description Workforce Planning & Forecasting o Develop and implement short- and long-term workforce management strategies based on business needs and volume forecasts in RCM processes. Analyze historical trends, seasonality, and other factors to accurately forecast staffing requirements. Ensure optimal resource allocation to meet the demands of various departments (e.g., coding, billing, AR management). * Staff Scheduling & Optimization Manage day-to-day scheduling to ensure that adequate resources are in place to meet service-level objectives. o Optimize schedules, shift patterns, and breaks to maximize employee productivity while minimizing costs. Continuously monitor real-time performance and adjust schedules as needed to respond to fluctuations in volume and operational needs. Performance Monitoring & Reporting o Develop and maintain key performance indicators (KPIs) and dashboards for tracking workforce performance. o Monitor employee productivity, service levels, and adherence to schedules and provide actionable insights to leadership. The Successful Applicant Education: Bachelor's (any stream); Master's preferred. Experience: 7+ years in WFM; 3-5 years in a managerial role; RCM/healthcare experience preferred. Skills: Proficiency in WFM tools and Excel. Strong analytical, communication, and leadership skills. Deep understanding of SLAs, KPIs, and optimizationfi. What's On Offer Strategic Leadership Role Take charge of workforce planning and optimization in a high-impact role that directly supports operational excellence across healthcare revenue cycle functions. Career Growth in a Certified Great Workplace Join a company recognized for its positive work culture, with opportunities to collaborate across departments and lead initiatives in automation and process improvement. Competitive Compensation & Benefits Enjoy a compensation package that reflects your experience and leadership, along with benefits aligned with industry standards in healthcare technology and operations. Contact: Bhawana Dwivedi Quote job ref: JN-052025-6738747 Show more Show less