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Home
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Jobs in gurugram
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TP
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Senior Manager

Senior Manager

0 years

|

0 Lacs

gurugram haryana india

Posted:13 hours ago| Platform:

Apply

Skills Required

drive efficiency data analysis training service staffing scheduling support transitions onboarding

Work Mode

On-site

Job Type

Full Time

Job Description

Lead and manage day-to-day operations across multiple processes or client accounts.
Ensure adherence to
SLAs, KPIs, and quality standards
across all teams.
Drive
process improvements
and operational efficiency through data analysis and strategic initiatives.
Build and maintain strong client relationships through regular reviews and performance updates.
Collaborate with internal teams (Quality, Training, WFM, HR) to ensure seamless service delivery.
Monitor team performance, identify skill gaps, and implement corrective actions.
Manage staffing, scheduling, and resource allocation to meet business demands.
Support transitions, ramp-ups, and new client onboarding with operational readiness.

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