Senior Manager - Service Delivery

Visa

12 - 17 years

45 - 50 Lacs

bengaluru

Posted:13 hours ago| Platform:

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Skills Required

change management automation kaizen process improvement transition management issue resolution risk management continuous improvement auditing business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Sr. Manager Service delivery will be part of the Global Finance Shared Services (GFSS) team. This role would require helping the GFSS team with the following activities.

Transition Management
- Lead end-to-end transition of finance processes from different teams/ location or acquired entities to the shared services center.
- Develop and execute detailed transition plans including timelines, resource requirements, knowledge transfer, and risk mitigation.
- Collaborate with cross-functional stakeholders to ensure smooth handover and minimal disruption to business operations.
- Monitor and report on transition progress, issues, and resolution plans to leadership.
Process Improvement & Standardization
- Support & Co-ordinate opportunities for process simplification, automation, and standardization across finance functions.
- Conduct process diagnostics, root cause analysis, and benchmarking to drive continuous improvement.
- Continue to implement and utilize Lean, Kaizen methodologies to enhance efficiency, accuracy, and compliance.
Shared Services Governance, Stakeholder Engagement & Change Management
- Help drive Governance of Shared Services Organization help execute on newly built governance model & strategy
- Lead project governance routines including status updates, stakeholder communications, and issue resolution.
- Build strong working relationships with business leaders, process owners, and shared services teams.
- Drive stakeholder alignment and manage expectations throughout project lifecycles.
- Develop and execute change management strategies to support adoption and sustainability of new processes.
- Deliver training and support change champions within the process owners/ regions and shared services teams.
Performance Monitoring & Reporting
- Define and track KPIs to measure the success of transitions and process improvements.
- Conduct post-implementation reviews to capture lessons learned and benefits realized.
Compliance & Risk Management
- Ensure compliance with internal controls, audit requirements, and regulatory standards during transitions and improvements.
- Proactively identify risks and implement mitigation strategies throughout project execution.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

MBA or BE or CA with 12+ years of relevant experience

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