Senior Manager - Service Delivery

As a Project Manager, your primary role will involve direct and managing business operations of all IT Service Management (ITSM) projects from initiation to closure. Your responsibilities will include: - Reviewing and advising on project budget proposals and providing necessary assistance to the account management team. - Tracking and monitoring all project milestones and deliverables, and reporting them to the client accordingly. - Identifying and managing project dependencies and critical paths. - Accepting and assessing status reports, change requests, and requirements documentation to ensure smooth project progression. - Conducting project postmortems and creating a recommendations report to identify successful and unsuccessful project elements. - Coaching, mentoring, motivating, and supervising project team leads, team members, and vendors to take positive action and accountability for their assigned work. - Reporting project status to C-level executives in a timely manner. - Adhering to SLAs and ensuring the service expectations of customers are being met. To qualify for this role, you should: - Be a MBA graduate with a minimum of 12+ years of experience handling project/business operations. - Be an excellent communicator with customer management skills and possess common sense. - Have experience in using CRM and ticketing systems. - Have expertise in using reporting tools such as MS Project, Word, Excel, Power Point, and Visio. - Possess excellent written and verbal communication skills in English. If there are any additional details about the company in the job description, please provide them separately.,