Senior Manager ( Sales Operations & Logistics International Business)

Job Description

Key Responsibilities : Pre-Shipment & Post-Shipment Activities : Monitor and check pre-shipment and post-shipment documents as per Purchase Order (PO), Letter of Credit (LC), and customer requirements. Cold Chain Shipments : Handle shipments involving temperatures as low as -20C on a door-to-door delivery basis. Coordination with Stakeholders : Collaborate with all relevant stakeholders regarding order processing and shipment execution, ensuring smooth operations. Freight Forwarders & CHA Coordination : Coordinate with Customs House Agents (CHA) and freight forwarders for smooth custom clearance and successful shipment execution, with an emphasis on cold chain logistics. Independent Inspection : Coordinate with Independent Inspection Organizations to meet various requirements for African and other international markets. Customer Communication : Act as the point of contact for customers regarding orders and shipments, addressing their queries as needed. Shipping Requirements Understanding : Understand the specific shipping requirements and work closely with freight forwarders, plants, regulatory authorities, and customers to ensure smooth shipment execution. Customs Documentation : Ensure proper customs documentation and shipping bill checklist approval for each shipment. Palletization Coordination : Work with vendors for palletization of goods when required. Packaging Coordination : Coordinate with the passive packaging solution company (e.g., in Singapore) to configure packaging for each shipment. Export Schemes Coordination : Work with CHA to avail benefits under various export schemes. Promotional Material Dispatch : Plan and manage the dispatch of promotional materials by airfreight, courier, and door-to-door delivery. Freight Bills Processing : Check and process bills for freight forwarders, courier companies, and other service providers. Required Knowledge/Skills : Experience : 12 to 15 years of experience in export documentation and logistics in international business. Cold Chain Expertise : Proficient in handling cold chain shipments and related logistics activities. SAP Expertise : Thorough knowledge of SAP SD Module (Sales and Distribution), including order processing, billing, invoicing, and related activities. MS Office Proficiency : Strong proficiency in MS Office, especially MS PowerPoint, for reporting and presentations.