Senior Manager-Quality-Gurgaon - GO/JC/653/2025

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ob Title

: Senior Manager-Quality-GurgaonCandidates with 12+ years of experience in contact center or outsourcing industryExperience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologiesExposure to drive complex improvement / transformation projects across multiple accounts/domainsWell versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).Thought leadership, Innovative thinking and generating high impact out of the box solutionsExperience collaborating cross functionally within all organizational levels to build collaborative relationships.Strong internal client-facing skills with excellent communication, negotiation and conflict management skillsAnalytical acumen and the ability to streamline complex processes.Flexible to work with cross functional teams in different time zoneStrategic thinker with a track record of innovative problem-solving and project executionTechnologically proficient with advanced Excel skills and familiarity with MS Office suiteIC role

Key Responsibilities

Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitabilityIdentify new technologies that are relevant to service line and have potential to be scaledDeliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.Apply structured problem-solving methodology, tools, data analytics and technology to generate value and solve business problems Identifying process gaps & automation opportunitiesProject managing improvement efforts across multiple locations and maintain consistence in effort & implementationInterfacing with Organization leadership/clients and identifying opportunities for valueDriving effective Change Management for a stable & consistent delivery – Zero surprise operationsOn-time and accurate reporting of updates to leadership team.

Skills Required

RoleSenior Manager-Quality-GurgaonIndustry TypeITES/BPO/KPOFunctional AreaRequired Education B. COMEmployment TypeFull Time, PermanentKey Skills

• QUALITY
• QUALITY ASSURANCE
• QUALITY ANALYST - CONTACT CENTER OPERATIONS
• QUALITY CONTROL TECHNIQUES
• QUALITY SPECIALIST
  

Other Information
Job CodeGO/JC/653/2025Recruiter NameHemalatha