Senior Manager - Operations

Job Description

The key responsibility for incumbent would be to manage end-to-end issuance/fulfillment of new business which includes WIP management, central initiatives to ease issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity. Would be responsible for key strategic initiatives and lead data/reporting for bank and internal teams to drive fulfillment processes. KEY RESPONSIBILITIES Relationship Management Strengthening relationship with regular engagement with distribution heads Engage regularly to monitor and improve performance. Managing New business Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance Regular Governance calls with HUBs teams. Responsible for end-to-end WIP management Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner Data and Reporting Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement Enabling and supporting distribution with various data sets, reports and dashboards Working closely with internal departments on reports automation agenda Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates. Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms Ensure maintenance and updating of SOPs and 4 sheeter s Document and control changes in existing processes Ensure all Service request are processed as per defined SLAs Projects and continuous improvement and driving and participating in functional and cross functional areas Conduct benchmarking internally and externally to establish best in class delivery/quality standards Rolling out new guidelines for distribution adherence Manage people Develop team members to perform effectively and efficiently Measures of Success Monthly/Regular governance / engagements with Distribution leaders / Head Publishing Monthly Issuance Dashboard /Scorecard Driving Operational efficiencies with Distribution team 92%% M0 Issuance 94% M2 Issuance FTR of 85% Drive customer satisfaction through resolution of escalations and requests with TAT # of projects completed - Complete 1 Green/Black belt project for the year Talent retention, >10% attrition for G2M2abv Accurate reconciliation of business data / reports User friendly customization of analytical report. Number of Initiatives deployed to bring in process improvements Effective alignment across departments with minimal escalations Desired qualification and experience Graduate / Post Graduate in Management Must have a minimum of 10+ years of experience, 5 years in relationship management and Banca operations management Sound Knowledge of Bancassurance or Banking Operations Model & specifically operations processes Good communication & analytical skills Strong data skills and solution centric approach Customer centric approach Process documentation and systems approach Computer skills in using databases and office management software including spreadsheets/presentation skills Team management and strong relationship skills