Senior Manager

Job Purpose and Scope

Key Responsibility Statement

1. Business Development & Partnerships

• Identify and pursue new business opportunities across Africa and other focus geographies.
• Build and sustain relationships with hospitals, medical institutions, government bodies, facilitators, embassies, and referral networks.
• Develop corporate tie-ups and strategic collaborations to increase patient inflow and strengthen Narayana Health’s global footprint.

2. International Patient Acquisition & Services

• Drive patient acquisition through effective engagement with local partners and referral channels.
• Ensure seamless coordination of the patient journey—including visa support, travel assistance, treatment planning, and discharge follow-up.
• Collaborate with clinical and non-clinical teams to deliver superior patient experience across all touchpoints.

3. Market Development & Brand Promotion

• Promote Narayana Health as a leading medical value travel destination in African and other international markets.
• Plan and execute roadshows, digital campaigns, outreach programs, and patient education initiatives.
• Monitor competitor activities and market trends to provide insights for business strategy and differentiation

4. Reporting, Training & Continuous Improvement

• Prepare regular reports on business performance, patient inflow, and market development.
• Train internal teams on international patient care protocols and cultural sensitivity.
• Capture patient feedback, analyze improvement opportunities, and drive corrective measures.

Educational qualifications/Certification

Graduate in any disciplie

MBA/PG in Marketing, Healthcare, or International Business preferred.

Relevant experience

6 - 9 years

Threshold skills and capabilities required to execute the role (Functional & Behavioural)

Functional

• International business development & partner management.
• Patient service excellence & operational coordination.
• Market analysis, strategic planning, and reporting.

Behavioural:

• Strong interpersonal and cross-cultural communication.
• Ability to work independently with accountability.
• Proactive, empathetic, and results-oriented mindset.