Senior Manager - Key Accounts [SMB]

About LeadSquared One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1200+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Achieved marketing automation software Awards 2021 Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius The Role We are looking for Key Accounts professionals who will be responsible for managing and nurturing relationships with an organization's most important and high-value clients. Key Responsibilities Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities Deep understanding of the customer’s business and their top objectives at various organisational levels Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list Track key performance indicators (KPIs) of the KAM team, including sales revenue, customer satisfaction, and account penetration. Ability to understand business and technology challenges and align them with possible solutions from our portfolio Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritised and resolved in a timely manner Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts Requirements 8+ years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications to SMB market Proven experience in managing a successful Key Accounts team [Approx. 7/8 members]. Extensive technical account management & customer engagement experience Strong foundation in software sales/BD/success, with SaaS experience being a definite advantage Proven track record of meeting or exceeding quotas and receiving positive customer feedback Leadership qualities, including coaching, mentoring, and team motivation Strong communication and interpersonal skills with a professional work ethic Excellent organizational skills with a strong bias to action High ability in data driven problem-solving, negotiation and develop close relationships with key stakeholders in your accounts. Why Should You Apply? Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timings Interested? If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared. Show more Show less