Senior Manager - Key Accounts [SMB]

Job Description

We are looking for Key Accounts professionals who will be responsible for managing and nurturing relationships with an organizations most important and high-value clients. Key Responsibilities: Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities Deep understanding of the customer s business and their top objectives at various organisational levels Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list Track key performance indicators (KPIs) of the KAM team, including sales revenue, customer satisfaction, and account penetration. Ability to understand business and technology challenges and align them with possible solutions from our portfolio Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritised and resolved in a timely manner Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts Requirements: 8+ years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications to SMB market Proven experience in managing a successful Key Accounts team [Approx. 7/8 members]. Extensive technical account management & customer engagement experience Strong foundation in software sales/BD/success, with SaaS experience being a definite advantage Proven track record of meeting or exceeding quotas and receiving positive customer feedback Leadership qualities, including coaching, mentoring, and team motivation Strong communication and interpersonal skills with a professional work ethic Excellent organizational skills with a strong bias to action High ability in data driven problem-solving, negotiation and develop close relationships with key stakeholders in your accounts.