Senior Manager - KAM

Manpowergroup Services India

8 - 12 years

4 - 5 Lacs

mumbai maharashtra india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

client management key account handling ftl logistics fleet planning gps tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Account Management

Serve as the primary point of contact for major FTL clients across sectors such as FMCG, Automotive, E-commerce, Pharma, and Industrial Goods.
Ensure high service levels, timely execution, and swift resolution of client issues or escalations.
Conduct regular business reviews and suggest operational or service improvements to clients.

Account Growth & Retention

Identify growth opportunities within existing accounts through cross-selling and up-selling.
Drive account profitability via strategic engagement and effective contract management.
Monitor credit performance and coordinate timely collections with finance teams.

Operations & Execution Coordination

Collaborate closely with dispatch, fleet, and control tower teams to ensure committed service delivery including transit time, TAT, POD compliance.
Track shipments and proactively manage exceptions or disruptions in partnership with operations teams.

Performance Analysis & Reporting

Track key KPIs such as OTIF (On-Time In Full), damages, transit delays, vehicle placement, and route optimization.
Provide regular MIS and performance reports to clients and internal leadership.

Client Onboarding & Implementation

Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
Support commercial negotiations during contract renewals and rate discussions.

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