Senior manager IT

Job Title

Senior Manager – IT

Reports To

Head of IT / Digital Transformation Lead

Key Purpose

To manage end-to-end delivery of IT and digital transformation projects across the organization, ensuring the strategic use of technology to improve inclusion, efficiency, and impact for persons with disabilities.

Key Responsibilities

• 
  Project Delivery:
  
• Lead planning, execution, and monitoring of IT initiatives and digital transformation projects end-to-end.
  
• Ensure timely and quality delivery within scope and budget, using agile or hybrid project methodologies.
  
• Stakeholder Management:
  
• Collaborate with program managers, functional heads, and external partners/vendors to align IT solutions with organizational needs.
  
• Engage with people with disabilities, caregivers, staff, and leadership to gather requirements and ensure inclusive design.
  
• Team Leadership & Development:
  
• Lead, mentor, and develop a team of IT project managers, business analysts, and support staff.
  
• Embed accessibility, empathy, and diversity in team culture.
  
• Process Optimization:
  
• Identify opportunities to digitize and streamline NGO workflows (fundraising, program management, monitoring & evaluation, HR, finance).
  
• Implement best practices for information security, data privacy, and compliance.
  
• Vendor Management:
  
• Oversee vendor selection, onboarding, and ongoing evaluation for IT products and services.
  
• Manage SLAs, contracts, and ensure value for money.
  
• Risk & Change Management:
  
• Proactively identify project risks, manage escalations, and facilitate effective change management for system rollouts.
  
• Champion the adoption of new technologies among staff and beneficiaries—including facilitating training and capacity building.
  
• Reporting:
  
• Track and report on project progress, KPIs, and digital transformation milestones to leadership and donors.

Required Qualifications & Experience

• Graduate with a degree in IT, Computer Science, Engineering, or related field; post-graduate/management qualification is a plus.
  
• 8–12 years’ experience in IT project or delivery management, ideally with at least 3–5 years in a senior/managerial capacity.
  
• Prior experience delivering digital solutions in the NGO or social sector is highly desirable.
  
• Demonstrated exposure to accessibility standards (e.g., WCAG), assistive technology, or projects targeting persons with disabilities is a strong plus.

Key Skills

• Strong project management and delivery skills—familiarity with agile, waterfall, and hybrid models.
  
• Excellent communication, stakeholder management, and team leadership abilities.
  
• Tech-savvy: able to bridge business and IT, including experience with cloud, ERP/CRM, data management, mobile, and web accessibility tools.
  
• Inclusive mindset, empathy, and cultural sensitivity—especially regarding disability.
  
• Proven ability to manage multiple projects, budgets, and priorities in a dynamic environment.
  
• Problem-solving, analytical thinking, and commitment to continuous improvement.

Desired Attributes

• Passion for social impact, disability rights, and inclusive technology.
  
• A hands-on leader who inspires trust and drives results.
  
• Adaptable to change and able to work in resource-constrained, mission-driven settings.

Requirements

Desired Attributes

• Passion for social impact, disability rights, and inclusive technology.
  
• A hands-on leader who inspires trust and drives results.
  
• Adaptable to change and able to work in resource-constrained, mission-driven settings.