Senior Manager – Information Technology

At Qube, technology and innovation are at our core. Our purpose is to bring to life every story to engage, entertain, and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with products that are innovative, powerful, reliable, cost-effective, and constantly evolving to cater to the needs of the global movie business.

Manager – Information Technology

Responsibilities:

• Lead and mentor the IT support team, effectively allocating resources, assigning tasks, and ensuring SLA-driven resolution of support tickets.
• Prioritize and manage helpdesk ticket flows, ensuring timely response and resolution to user issues and escalations.
• Plan, implement, and maintain IT infrastructure, including networks, hardware, software, servers, and endpoint devices.
• Evaluate and improve existing IT systems and networks, identifying limitations and recommending solutions.
• Oversee installation, configuration, and maintenance of firewalls and network security systems.
• Standardize IT practices across the organization to ensure consistency, compliance, and efficiency.
• Perform network failover testing, routine backup verifications, and disaster recovery preparedness drills.
• Install and manage Internet Leased Line (ILL) connections, ensuring uptime and failover readiness.
• Implement and monitor cybersecurity best practices and policies to protect organizational data and systems.
• Create and maintain documentation on system configurations, SOPs, and troubleshooting procedures.
• Collaborate with other departments to support software tools, data access, and project-specific IT needs.
• Monitor and analyze IT performance metrics, identify improvement areas, and present regular status reports to leadership.
• Ensure compliance with data protection regulations and internal IT policies.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 10+ years of experience in IT operations, with at least 5 years in a leadership or managerial role.
• Strong expertise in hardware, software, network administration, and information security.
• Proven experience in IT support team management, task delegation, and performance monitoring.
• Hands-on experience with firewall systems, failover testing, ILL installations, and cybersecurity protocols.
• Excellent knowledge of enterprise-level IT support systems, ticketing tools, and infrastructure diagnostics.
• Ability to assess and improve existing networks, with a keen eye for identifying bottlenecks or vulnerabilities.
• Exceptional problem-solving skills with a user-focused mindset.
• Strong vendor management skills and the ability to negotiate and coordinate efficiently.
• Excellent verbal and written communication skills; ability to collaborate with cross-functional teams.
• A passion for technology and cinema, with a continuous improvement mindset.

Qube