Senior Manager – Information Technology

Manager – Information Technology

Responsibilities:

• Lead and mentor the IT support team, effectively allocating resources, assigning tasks, and ensuring SLA-driven resolution of support tickets
• Prioritize and manage helpdesk ticket flows, ensuring timely response and resolution to user issues and escalations
• Plan, implement, and maintain IT infrastructure, including networks, hardware, software, servers, and endpoint devices
• Evaluate and improve existing IT systems and networks, identifying limitations and recommending solutions
• Oversee installation, configuration, and maintenance of firewalls and network security systems
• Standardize IT practices across the organization to ensure consistency, compliance, and efficiency
• Perform network failover testing, routine backup verifications, and disaster recovery preparedness drills
• Install and manage Internet Leased Line (ILL) connections, ensuring uptime and failover readiness
• Implement and monitor cybersecurity best practices and policies to protect organizational data and systems
• Create and maintain documentation on system configurations, SOPs, and troubleshooting procedures
• Collaborate with other departments to support software tools, data access, and project-specific IT needs
• Monitor and analyze IT performance metrics, identify improvement areas, and present regular status reports to leadership
• Ensure compliance with data protection regulations and internal IT policies
  

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field
• 10+ years of experience in IT operations, with at least 5 years in a leadership or managerial role
• Strong expertise in hardware, software, network administration, and information security
• Proven experience in IT support team management, task delegation, and performance monitoring
• Hands-on experience with firewall systems, failover testing, ILL installations, and cybersecurity protocols
• Excellent knowledge of enterprise-level IT support systems, ticketing tools, and infrastructure diagnostics
• Ability to assess and improve existing networks, with a keen eye for identifying bottlenecks or vulnerabilities
• Exceptional problem-solving skills with a user-focused mindset
• Strong vendor management skills and the ability to negotiate and coordinate efficiently
• Excellent verbal and written communication skills; ability to collaborate with cross-functional teams
• A passion for technology and cinema, with a continuous improvement mindset
  

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