About the Role
We are seeking a seasoned and strategic Senior Manager HR Operations, Leadership Development & Employee Relations to lead these functions across India region. This role combines operational excellence with a strong focus on employee relations and talent management. You will be responsible for driving efficient HR processes, ensuring legal and policy compliance, and fostering a positive and productive workplace culture.
Key Responsibilities
HR Operations & Employee Lifecycle
- Lead and manage a high-performing HR operations team, ensuring efficient execution of HR processes
- Drive strategic initiatives to improve HR service delivery, compliance, and employee engagement.
- Oversee end-to-end employee lifecycle processes including onboarding, offboarding, transfers, and extended workforce management.
- Ensure 100% compliance with HR and labor laws (CLRA, S&D, vendor compliance).
- Collaborate with cross-functional teams to deliver impactful HR solutions and process improvements.
- Recommend and implement system enhancements and new module rollouts: Workday, Salesforce, SuccessFactors, and ServiceNow.
- Lead internal and external audits, including SOX and statutory compliance reviews.
- Track and implement legislative and regulatory changes affecting HR operations.
- Ensure the accuracy, integrity, and confidentiality of all HR data within the HRIS and other systems
Employee Relations
- Serve as a trusted advisor to employees and managers on employee relations issues, conflict resolution, and workplace concerns.
- Have an ER Strategy for proactive interventions basis workplace issue trends/analysis
- Conduct structured investigations into employee complaints and grievances, ensuring fair and timely resolution.
- Promote a positive work environment through proactive engagement and communication strategies.
- Ensure consistent application of HR policies and practices across the organization.
Leadership Development (Talent Management)
- Partner with Talent Management and HRBPs to support performance management, succession planning, and Leadership development initiatives.
- Identify Sr talent gaps and support strategies to attract, retain, and develop top talent.
- Support change management efforts related to talent programs and organizational development.
- Plan Hi- potential interventions at Sr Levels
People Management
- Coach, mentor, and develop team members to achieve performance goals.
- Conduct ongoing training to ensure team productivity and process knowledge.
- Foster a culture of continuous improvement and operational excellence.
Qualifications
Education & Experience
- Bachelor s degree ( Master s preferred) with 15+ years of relevant HR operations and employee relations experience & talent Management
- Demonstrated experience in conducting investigations and resolving complex employee relations issues
- Understanding the employee lifecycle and associated HR processes.
- Experience in Talent management (leadership development )
- Experience working across India and other regions is highly desirable.
Technical Skills
- Proficiency in HRIS systems (Workday, SuccessFactors), Salesforce, and ServiceNow.
- Advanced Excel and intermediate to advanced skills in Alteryx or similar tools.
- Strong understanding of HR statutory compliance, especially under CLRA.
Soft Skills
- Exceptional communication, interpersonal, and stakeholder management skills.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to work in a fast-paced, agile, and ambiguous environment.
- High integrity and ability to handle confidential information with discretion.
What You ll Gain
- Opportunity to lead and shape HR operations and employee relations in a dynamic, global organization.
- Work with cutting-edge HR technologies and tools.
- Be a key contributor to strategic HR transformation and talent initiatives.
- Collaborate with global teams and influence HR practices across regions.
Who You Are
- A proactive, reliable, and resourceful HR leader.
- A critical thinker with a passion for process optimization, compliance, and employee advocacy.
- A collaborative team player who thrives in dynamic environments.
- Committed to delivering excellence and driving continuous improvement.
"We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately.
