Senior Manager - Hardship Management

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

Role Purpose

This role is responsible for managing entire backend operations for collection hardship tools i.e. Restructuring, Reinstatement etc. and secured card lien invocation. It also ensures timely closure of customer requests received for hardship tools on internal and external channels

Role Accountability

Measures of Success

Technical Skills / Experience / Certifications

Competencies critical to the role

Qualification

Graduate/ Post Graduate in any discipline

Preferred Industry

BFSI, Banking, Card, Telecom