Senior manager - Global Supply Chain Operation

About Lowe's

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About the Team

The Supply Chain team is responsible to enable product availability across channels in optimized cost as well as time. This team delivers on strategic priorities and provides support through transformation to help Lowe’s build best in class Supply Chain capabilities.

Job Summary:

The purpose of this role is to support the Supply Chain Operations function within the Supply Chain. This role will be responsible to build and directly lead the team for centralized Supply Chain Issue Resolution. This role will also oversee teams that are responsible for data operations, creating and maintaining reports/key metrics, EDI support and DC operations excellence projects. This role will operate with a high level of cross-functional collaboration both across Supply Chain, as well as with other enterprise functions (DACI,Tech, Finance, and others), SSC-Mooresville colleagues & field Leaders. Additionally, this role could interact with external partners (service providers, carriers, product vendors.)

Roles & Responsibilities:

Core Responsibilities:

• Lead, coach and drive the Supply Chain Operations Support team in SSC-Bangalore, including hiring and building of the team.
• Initiates and supports issue resolution and root cause analysis within the Supply Chain and across the enterprise as needed in support of key stakeholders.
• Oversee the Supply Chain Operations team that includes data governance, reporting, EDI support & DC operations excellence projects.
• Partners with product & engineering teams in identifying and defining technology enhancements
• Develop and implement an operating model that enables single source of truth reporting across the Supply Chain, engaging cross functionally on various initiatives involving data.
• Reinforces change management and adoption efforts with key stakeholder groups.
• Establish Global working best practices to enable effective partnership and build execution ownership.
• Create & drive problem solving culture within teams to solve execution & business problems.
• Drive operational excellence practices within the team.
• Responsible for selecting, hiring, developing, engaging & retaining talent.

Years of Experience:

• 12+ years of experience in Supply Chain and Supply Chain Operations, preferably in retail.
• 8+ years of Retail experience.
• 7+ years of Leadership experience in leading teams & people management.
• 5+ years of experience in project management.
• 2+ years in Supply Chain issue management
• 1+ years in Analytics

Education Qualification & Certifications (optional)

Required Minimum Qualifications

• Bachelor’s/master’s degree in engineering / supply chain management / Operations Research / Statistics or related field.
• MBA or master’s degree in supply chain would be a plus.

Skill Set Required

Primary Skills (must have)

• Experience in Supply Chain Management within the Retail industry.
• Strong analytical skills with proven ability to transform raw data into tangible and actionable insights.
• Experience in data mining and visualization tools such as Excel, PowerBI, SQL, GCP & programming languages such as Python or R.
• Problem Solving – ability to leverage data, information & visuals to solve business problems.
• Experience in leading teams with a global operating model and global interactions, preferably with experience of building teams.
• Strategic, critical and thought leader to develop & deliver on a roapmap.
• Experience of working in dynamic, fast changing environment.
• Strong analytical and critical thinking skills.
• Ability to communicate & prioritize effectively in demanding situations.
• Excellent writing and communication skills, including the ability to develop analytical documents for presentation to management.

Secondary Skills (desired)

• Experience in the field of analytics.
• Experience in or knowledge of EDI.
• Experience in Retail GCC Industry