Senior Manager

Job Description

We are seeking a Senior Manager Domestic Operations & Contracting (MICE) to lead group travel operations and contracting within India. The ideal candidate will have deep experience in managing large-scale MICE (Meetings, Incentives, Conferences, and Exhibitions) projects domestically, and will play a critical role in building supplier relationships, managing client expectations, and driving operational success. Key Responsibilities Operational Management: Lead end-to-end MICE group travel operations, ensuring seamless execution and exceptional customer service. Team Leadership: Foster a collaborative and efficient team culture. Mentor and support team members to enhance productivity and service quality. Client Relationship Management: Serve as the primary point of contact for clients. Handle inquiries, provide consultation, and ensure a premium service experience. Supplier Contracting & Negotiation: Negotiate with vendors and suppliers to secure competitive rates and reliable services. Maintain strong relationships with domestic partners and DMCs. Event Execution: Plan and manage logistics for MICE events across India. Independently execute group movements with high attention to detail. Collaboration & Coordination: Work closely with event planners, third-party vendors, and internal teams to deliver events that exceed expectations. Contingency Planning: Handle last-minute changes with alternative booking solutions, ensuring zero disruption to client events. Documentation & Reporting: Ensure timely sharing of accurate travel documents, itineraries, and confirmations with clients. Requirements 8-12 years of experience in MICE project management , preferably with a focus on domestic travel. Strong understanding of MICE operations, supplier contracting, and Indian travel destinations. Proven leadership skills with the ability to mentor and motivate a team. Excellent client servicing and negotiation abilities. Strong organizational, analytical, and decision-making skills. Proficient in MS Office tools (Excel, Word, PowerPoint). Ability to manage multiple events simultaneously in a fast-paced environment. Additional Responsibilities Oversee contracting and support for international operations when needed. Maintain optimal Gross Operating Profit (GOP) through cost control and effective resource utilization. Ensure rate competitiveness across destinations and suppliers. Prepare and analyze MIS reports for performance tracking and management reviews. Collaborate with leadership to develop scalable operational strategies.