Senior Manager

Job Description

Responsibilities : Develop Chat bot models Develop strategic recommendation to drive business growth and improvement Ensure solution aligns with organizational technology strategy Monitor and evaluate the effectiveness of strategic initiatives Participation in stakeholder interviews and documentation of business and technical requirements Develop and maintain technical roadmaps and architectural standards Candidate should be strong in Design and implement scalable, secure, and efficient solutions to meet business requirements Collaborate with cross functional teams to identify and prioritize technical requirements Good knowledge in Cloud technologies, AI/ML Quick and vivid learner, understand and learn Amex eco system and process Excellent verbal and written communication for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of organizations from project teams to executive leadership Strong organizational, problem solving and analytical skills Proficient in the use of MS office, MS project, vision and other collaboration tools Exceptional PowerPoint designing and presentation skills Experience with Contact center – Nice to have