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Omega Healthcare logo

SENIOR MANAGER - DELIVERY

8 - 13 years

11 - 15 Lacs

Chennai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

risk mitigation it enabled services delivery management project delivery crm risk management non voice process risk assessment project management management skills program management customer service kpo risk analysis stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Senior Manager to lead our delivery team in Chennai, with 8-14 years of experience.
Roles and Responsibility
  • Manage and oversee the delivery team to ensure timely project completion.
  • Develop and implement effective delivery strategies to meet customer expectations.
  • Collaborate with cross-functional teams to identify and mitigate risks.
  • Analyze and resolve complex technical issues impacting project delivery.
  • Provide guidance and mentorship to junior team members.
  • Ensure compliance with company policies and procedures.
    • Job Requirements
  • Strong understanding of CRM/IT enabled services/BPO industry trends and technologies.
  • Excellent leadership and management skills, with the ability to motivate and inspire teams.
  • Proven track record of delivering high-quality results in a fast-paced environment.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Effective communication and interpersonal skills, with the ability to build strong relationships.
  • Ability to adapt to changing priorities and deadlines, with a focus on customer satisfaction.

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