Senior Manager - Customer Success & Growth

As a Senior Manager in Customer Success & Growth at Kapture CX, you will be responsible for owning post-sales relationships, ensuring product success, driving adoption, and identifying growth opportunities within key accounts. Your role will involve acting as a strategic partner for clients. Key Responsibilities: - Manage and grow relationships with enterprise clients across different geographies - Develop success plans, monitor key metrics (NPS, CSAT, adoption, health), and secure renewals - Collaborate with internal teams to address open items, deliver value, and drive feature adoption - Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders - Identify and close upsell/cross-sell opportunities within the account portfolio - Handle escalations effectively, ensuring proactive engagement and long-term client satisfaction Qualifications Required: - Minimum 5 years of experience in Customer Success / Key Account Management within the SaaS or Tech industry - Proficient in client management, communication, and presentation skills - Strong analytical and data-driven approach towards customer health and retention - Demonstrated track record in renewals, adoption, and revenue expansion - Interest in Customer Experience (CX), automation, and AI-driven SaaS solutions About Kapture CX: Kapture CX is an AI-powered unified CX platform that assists global enterprises in automating, analyzing, and enhancing customer experience across various channels. Working at Kapture CX: - Join a rapidly growing SaaS company that is revolutionizing customer experience through GenAI and automation - Embrace a high-ownership role with a direct impact on customer growth and retention - Experience a collaborative and growth-oriented culture within the organization.,