Senior Manager - Customer Success & Growth

Senior Manager - Customer Success & Growth (58 yrs)Location: BengaluruType: Full-timeFunction: Customer Success and Growth

About Kapture CX

Kapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels.

Role Overview

We're looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You'll act as the strategic partner for clients.

Key Responsibilities

• Manage and grow relationships with enterprise clients across geographies
• Build success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewals
• Collaborate with internal teams to resolve open items, deliver value, and drive feature adoption
• Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders
• Identify and close upsell/cross-sell opportunities within the account portfolio
• Handle escalations, ensuring proactive engagement and long-term client satisfaction
  

Requirements

• 58 years in Customer Success / Key Account Management within SaaS or Tech
• Strong client management, communication, and presentation skills
• Analytical and data-driven approach to customer health and retention
• Proven track record in renewals, adoption, and revenue expansion
• Interest in CX, automation, and AI-driven SaaS solutions
  

Why Kapture CX

• Work with a fast-growing SaaS company redefining customer experience through GenAI and automation
• High-ownership role with direct impact on customer growth and retention
• Collaborative and growth-oriented culture