Senior Manager Customer Implementation

Company Overview:

LoginRadius stands at the forefront of innovation with our cutting-edge Customer Identity and Access Management (CIAM) platform. Our mission is to revolutionize the way businesses manage customer identities, offering streamlined registration and robust identity management solutions. We empower enterprises to deliver seamless, secure, and compliant customer experiences, driving engagement and loyalty. Join us as we push the boundaries of what’s possible in identity management.

Role Overview:

We are seeking a talented and dynamic Software Engineer with exceptional communication skills and strong technical expertise in JavaScript. This is an excellent opportunity for someone who enjoys both technical challenges and client interaction. As a Software Engineer in our Implementation team, you will work closely with clients to understand their needs, develop and customize software solutions, and ensure seamless integration with our platform. Your ability to bridge technical knowledge with client-focused service will be key to your success in this role.

Key Responsibilities:

• Be a subject matter expert for LoginRadius Services and CIAM.
• Evaluate integration opportunities from a technical perspective and recommend solutions.
• Create documentation and procedures as required as part of the delivery effort for the LoginRadius solution.
• Provide training to customer IT teams on best practices.
• Design, implement, and manage LoginRadius CIAM deployments for customers.
• Identify, track, and resolve technical issues.
• Lead and mentor the LoginRadius Customer Success Engineering team, fostering a culture of excellence, continuous improvement, and professional development.
• Ensure the delivery of high-quality technical support to customers, contributing to the timely and effective resolution of technical issues and inquiries.
• Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with our technical support services.
• Assist in monitoring key performance indicators (KPIs) for the technical support team, analyzing data to identify trends and areas for improvement, and contributing to meeting targets.
• Work closely with cross-functional teams, including Product, Engineering, and Sales, to ensure seamless communication and coordination in addressing customer needs.
• Contribute to the creation and maintenance of technical documentation, knowledge bases, and support resources to assist the technical support team and customers.
• Collect and analyze customer feedback to identify areas for improvement and drive initiatives to enhance the customer support experience.



Required Qualifications:

• 6+ years of experience working with Client Implementations, including Experience in the installation, integration, and deployment of Technical SaaS solutions.
• Work experience with one of the following programming languages: NodeJS, Golang, Java, PHP, JavaScript.
• Technical architecture experience integrating identity management, access management, and access governance software into clients' infrastructure and applications.
• Knowledge and experience implementing standard protocols is a plus(e.g., OAuth2, OIDC, SAML).
• Familiarity with regulatory requirements and standards related to IAM, such as GDPR or CCPA, is a plus.