Senior Manager, Benefits Support Services

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

As the Senior Manager of Benefits Support Services, you will lead a strategic function within TriNet’s global benefits operations. You will be responsible for managing high-impact projects, developing scalable support models, and ensuring exceptional service delivery to clients and worksite employees (WSEs). This role requires strong leadership, cross-functional collaboration, and a deep understanding of benefits administration, analytics, and customer experience.

Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

• Collaborate with internal partners to design and maintain an effective support model; lead strategic projects
• Oversee day-to-day planning and execution of a benefits discipline; ensure presence during peak cycles
• Handle complex escalations; use analytics and sound judgment to develop resolutions
• Monitor service metrics to ensure customer satisfaction; identify training and process improvement needs
• Mentor and coach team members and leaders; develop training models for career growth and continuity
• Ensure adherence to schedules and performance standards in line with company policies
• Implement mechanisms to capture and respond to customer feedback for improved satisfaction
• Support implementation of new systems and processes with a customer-centric approach
• Provide input on changes to policies, procedures, and operational practices
• Foster collaboration across departments (e.g., Payroll, IT, HR, Legal, Compliance) and champion TriNet’s culture

Qualifications

Education

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (required)
• Master’s degree or MBA (preferred)

Experience

• Overall, 12+ yrs years of experience, of which 8+ years of experience in benefits administration, customer support, or HR operations
• 2+ experience in a senior leadership or strategic management role
• Experience in a PEO or HR outsourcing environment is a strong advantage

Preferred Certifications

• Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans
• SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP)
• Lean Six Sigma Certification – for process improvement and operational excellence

Skills & Competencies

• Proficiency in benefits administration platforms and Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to manage distributed teams across time zones
• Strategic thinking and project management skills
• Experience in change management and customer experience design
• High attention to detail and ability to meet constant deadlines

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.