Senior Manager, Benefits Support Services

As the Senior Manager of Benefits Support Services at TriNet, you will play a crucial role in leading a strategic function within the global benefits operations. Your responsibilities will include managing high-impact projects, developing scalable support models, and ensuring exceptional service delivery to clients and worksite employees (WSEs). This position requires strong leadership skills, cross-functional collaboration, and a deep understanding of benefits administration, analytics, and customer experience. Your team will be responsible for overseeing a wide range of HR and benefits-related processes, such as employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities will encompass COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. You will handle escalations, collaborate with third-party vendors, ensure data accuracy across systems, and maintain compliance with regulatory standards. Attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Key Responsibilities: - Collaborate with internal partners to design and maintain an effective support model; lead strategic projects - Oversee day-to-day planning and execution of benefits discipline; ensure presence during peak cycles - Handle complex escalations; use analytics and sound judgment to develop resolutions - Monitor service metrics to ensure customer satisfaction; identify training and process improvement needs - Mentor and coach team members and leaders; develop training models for career growth and continuity - Ensure adherence to schedules and performance standards in line with company policies - Implement mechanisms to capture and respond to customer feedback for improved satisfaction - Support implementation of new systems and processes with a customer-centric approach - Provide input on changes to policies, procedures, and operational practices Qualifications: Education: - Bachelors/Masters degree in Human Resources, Business Administration, or related field (required) - Masters degree or MBA (preferred) Experience: - Overall, 12+ years of experience, with 8+ years in benefits administration, customer support, or HR operations - 2+ years of experience in a senior leadership or strategic management role - Experience in a PEO or HR outsourcing environment is a strong advantage Preferred Certifications: - Certified Employee Benefits Specialist (CEBS) - International Foundation of Employee Benefit Plans - SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) - Lean Six Sigma Certification for process improvement and operational excellence Skills & Competencies: - Proficiency in benefits administration platforms and Microsoft Office Suite - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Ability to manage distributed teams across time zones - Strategic thinking and project management skills - Experience in change management and customer experience design - High attention to detail and ability to meet constant deadlines Work Environment: - Work in a clean, pleasant, and comfortable office setting - This position is 100% in office Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.,