Senior Manager / AVP – Digitalization Operations

Job Title:

Location:

Department:

Reporting To:

Job Purpose

To lead and drive the digitalization of operational processes across the NBFC, ensuring enhanced efficiency, scalability, and customer satisfaction through the adoption of cutting-edge technology and automation.

Key Responsibilities

1. Digitalization & System Implementation

• Lead the implementation of

  Loan Origination System (LOS)

  and

  Loan Management System (LMS)

  , ensuring seamless integration and effective adoption.
• Manage the

  end-to-end loan cycle

  for mortgages and unsecured business loans, including:
• Disbursement & post-disbursement documentation
• Banking transactions
• Repayment management (ECS/PDC/NACH)
• Receipting, closures, servicing, and reconciliation

2. Team Leadership & Performance Management

• Lead and mentor a team of operations professionals, providing guidance, coaching, and expertise.
• Set clear performance goals, track progress, and implement feedback mechanisms to ensure continuous improvement.

3. MIS & Reporting

• Own the design and delivery of

  Management Information System (MIS) reports

  , ensuring accuracy, timeliness, and relevance for decision-making.

4. SOP & Process Excellence

• Develop, maintain, and enforce

  Standard Operating Procedures (SOPs)

  to ensure streamlined operations and compliance adherence.

5. Stakeholder & Vendor Management

• Collaborate with

  internal stakeholders

  (Credit, Risk, Compliance, Customer Service) to align digital initiatives with business objectives.
• Manage

  external vendors and technology partners

  to ensure timely, high-quality solution delivery.

6. Compliance & Risk Management

• Ensure all digital solutions comply with

  RBI regulations

  and

  internal audit requirements

  .
• Implement strong operational controls to mitigate risks associated with digital processes.

Required Skills & Tools

• Strong command of

  MS Office Suite

  : Advanced Excel, PowerPoint, and Word (mandatory).
• Familiarity with

  LOS/LMS platforms

  .
• In-depth knowledge of the

  NBFC regulatory environment

  and compliance standards.

Education

• Bachelor’s degree in a relevant field.

• MBA

  or certifications in

  Digital Transformation

  are an added advantage.

Experience

• 10–15 years

  of experience in

  Operations or Digital Transformation

  , preferably in NBFCs.
• Proven track record of managing

  automation and digitization projects

  .