Senior Management Information System Analyst

About Us:

Latinem India – Global Capability Centre Latinem is a high-performance Global Capability Centre (GCC) delivering world-class strategic, digital, and operational support to Sobha’s markets across the Middle East, the United States, and Australia, the leading developer in the Middle East.

Driven by excellence and innovation, Latinem is more than just a support hub — it is the intellectual engine fueling some of the most ambitious real estate projects worldwide.

We bring together top-tier talent across functions, including Engineering, Design, Technology, Finance, Marketing, HR, Procurement, and Business Intelligence — operating at the intersection of precision and scale.

🔹 Global Vision, Made in India With its base in India, Latinem bridges time zones, cultures, and business priorities — enabling 24/7 business continuity, strategic execution, and seamless integration with international teams.

📌 Empowering Growth. Inspiring Excellence. Globally Aligned. Locally Brilliant. Always World-Class.

Latinem Private Limited, a part of Sobha Realty, is seeking an experienced MIS Reporting Specialist to join our team. The ideal candidate will have over 7 years of experience in MIS reporting and a strong background in international voice customer support experience.

Key Responsibilities:

• Develop, maintain, and analyze MIS reports to support business operations.
• Ensure accuracy and timeliness of all MIS reports.
• Collaborate with various departments to gather and analyze data.
• Provide insights and recommendations based on data analysis.
• Handle international voice customer interactions to ensure high levels of customer satisfaction.
• Identify and implement process improvements to enhance reporting efficiency.

Required Qualifications:

• 7+ years of experience in MIS reporting.
• Strong experience in international voice customer experience.
• Proficiency in data analysis and reporting tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Preferred Skills:

• Experience in the BFSI sector or similar complex environments.
• Advanced knowledge of Excel and other data management tools.
• Familiarity with CRM systems and customer service platforms.