Senior LivePerson Architect

We are hiring for

Senior LivePerson Architect

Location: PAN INDIA(Client office lactations)

Hiring Mode: Fulltime (PF is mandatory)

Start Date: ASAP

Job Description:

Job Summary:

Senior LivePerson Architect

Key Responsibilities:

Architecture & Design

• Lead the architecture and design of chatbot solutions using

  LivePerson Conversational Cloud

  , including Intent Manager, Conversation Builder, and LivePerson APIs.
• Define scalable and secure integration patterns with backend systems, OMS,CRM, and third-party APIs.
• Design multi-channel messaging strategies (WhatsApp, SMS, Web Chat, Facebook Messenger, Apple Business Chat, etc.).

Development & Integration

• Develop and maintain custom JavaScript integrations using

  LivePerson Messaging APIs

  ,

  Web SDKs

  , FaaS and

  Bot Frameworks

  .
• Build responsive and intuitive front-end interfaces using

  React.js

  ,

  Vue.js

  , or

  Angular

  .
• Implement real-time messaging flows, proactive messaging, and asynchronous conversation handling.

Project Leadership

• Collaborate with cross-functional teams including UX designers, product managers, and backend engineers to deliver seamless conversational experiences.
• Provide technical leadership and mentorship to junior developers and chatbot designers.
• Drive agile development practices and ensure timely delivery of milestones.

Quality & Optimization

• Ensure high performance, scalability, and reliability of chatbot solutions.
• Conduct code reviews, performance tuning, and security assessments.
• Monitor and optimize bot performance using analytics and user feedback.

Required Skills & Qualifications:

• 8+ years

  of experience in software development, with

  4+ years

  in LivePerson architecture and chatbot implementation.
• Strong expertise in

  LivePerson Conversational Cloud

  ,

  Intent Manager

  , and

  Conversation Builder

  ,

  Reporting

• Proficient in

  JavaScript

  ,

  Node.js

  , and modern front-end frameworks (

  React

  ,

  Vue

  , or

  Angular

  ).
• Experience with

  RESTful APIs

  ,

  OAuth

  , and

  Webhooks

  .
• Deep understanding of

  multi-channel messaging platforms

  and

  customer engagement strategies

  .
• Familiarity with

  CI/CD pipelines

  ,

  Git

  , and

  cloud platforms

  (AWS, Azure, GCP).
• Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications:

• LivePerson certifications (e.g.,

  LivePerson Developer

  ,

  LivePerson Architect

  ).
• Experience with

  AI/ML models

  for NLP and intent recognition.
• Knowledge of

  data privacy regulations

  (GDPR, CCPA) in chatbot implementations.
• Background in

  eCommerce

  ,

  banking

  , or

  telecom

  domains.
• Familiarity with telephony protocols and standards (e.g., SIP, VoIP).Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills.

Thanks,

Himabindu