Senior / Lead - Technical Writer (Product Engineering)

ABOUT US:

At Tanla, we’re redefining how the world communicates. Headquartered in Hyderabad and recognized globally, Tanla is a leader in the CPaaS (Communications Platform as a Service) space—trusted by 2,000+ enterprises including major global tech names.

We empower companies and users to interact seamlessly and securely—whether it’s SMS, voice, email, RCS, OTT messaging or AI-driven conversational channels.

• We process hundreds of billions of interactions per year.
• Our platforms such as Trubloq and Wisely use blockchain, AI and next-gen tech to fight spam, scams and safeguard data.
• We’re growing globally—serving clients across India and beyond (Middle East, SEA, Europe, North America) giving you exposure to international scale

What’s our culture like?

At Tanla, innovation is part of our DNA. We thrive in a fast-paced, tech-first environment with an impact mindset. Our core values centre around:

• No Scam, No Spam

  : Integrity in every communication.

• Data Privacy & Security

  : We build solutions that protect users and enterprises.

• Transparency & Collaboration

  : Teamwork and openness power our growth.

• Accessibility & Inclusion

  : Our mission touches over a billion lives, across geographies and backgrounds.

JOB SUMMARY:

We are looking for Senior Technical Writer, responsible for creating documentation that clarifies the product's features and benefits. They work on requirements like content strategy or scoping out existing and new products/services to ensure all necessary information has been included for users to understand what they're learning with current documentations.

Technical writing must be clear, concise and easy for readers in the target audience to follow, understand and act upon. These are key components of effective technical writing. The Technical Documentation Specialist will write, publish and distribute technical documents, including user manuals, workbooks, reference guides, release notes, interface documents and service bulletins for software applications/hardware.

RESPONSIBILITIES:

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

SKILLS & QUALIFICATION:

Role:

Experience:

Qualification:

Other Skills:

• Should have experience in API Documentation with strong expertise in technical & Architectural diagrams design
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content