Senior Inside Sales Manager

Job Description

We are seeking a detail-oriented and proactive Process Coordinator with at least 3 to 5 years of experience in inside sales. The ideal candidate will be responsible for monitoring and evaluating of calls from the business development (BD) and customer relationship management(CRM) teams to ensure quality standards are met. This role involves identifying gaps in call handling, analyzing performance metrics, and implementing effective solutions to enhance overall sales process efficiency. Responsibilities Review and analyze calls from BD and CRM teams to assess quality and adherence to company standards. Identify areas where call handiling and communication are lacking or can be improved. Collaborate with sales and CRM teams to provide actionable feedback and coaching for performance enhancement. Develop and implement process improvements to optimize inside sales workflows. Maintain detailed records of call evaluations, findings,and recommended solutions. Work closely with team leads and management to align quality standards with business objectives. Monitor key performance indicators related to call quality and sales effectiveness. Qualifications Minimum 3 years of experience in inside sales, preferably with exposure to call quality monitoring and process coordination. Strong analytical skills with the ability to assess call recordings critically. Good communication and interpersonal skills to provide constructive feedback. Any graduate ( preferable B-tech ) Show more Show less