Senior Functional Consultant cum Team Manage (Auto DMS)

Key Responsibilities:

• Lead the implementation and optimization of Dealer Management System (DMS) solutions across multiple dealership locations.
  
• Gather and analyze business requirements from stakeholders in Sales, Service, Spare Parts, Finance, and CRM departments.
  
• Map business processes and identify areas for automation or improvement through DMS.
  
• Serve as the primary liaison between business users and technical teams.
  
• Manage end-to-end functional testing, UAT, and post-go-live support.
  
• Provide training and support to dealership users and internal staff.
  
• Prepare functional documentation, user manuals, and SOPs.
  
• Track project progress, manage risks, and ensure timely delivery.
  
• Coordinate with DMS vendors for customizations, updates, and issue resolutions.
  
• Lead a team of functional and interact and guide the technical consultants and also support junior staff.
  
• Ensure compliance with automotive industry regulations and IT policies.
  

Required Skills & Experience:

• Bachelors degree in Engineering, IT, Business, or related field.
  
• 5+ years of functional consulting experience in DMS (like AutoSys, Fusion DMS, Reynolds & Reynolds, etc or similar DMS systems.).
  
• Strong understanding of automobile dealership operations: sales, after-sales service, spare parts, inventory, CRM, and finance modules.
• Strong understanding and experience with Automobile wholesale operations: Wholesale vehicle sales, order management system, Parts warehouse management, Warranty claim and approval process handling at OEM level.
  
• Proven experience in requirement gathering, process mapping, solution design, and implementation.
  
• Hands-on experience in Automobile DMS rollouts, support, and upgrades.
  
• Excellent leadership, problem-solving, and communication skills.
• Good knowledge with Indian taxation with Auto and Auto ancillary business.
  
• Ability to lead cross-functional teams and manage stakeholders.
  
• Exposure to ERP systems (SAP, Oracle, etc.) is a plus.
  

Preferred:

• Certification or training in relevant Automobile DMS solutions.
  
• Prior experience with OEM integrations, dealer portal development, or telematics solutions.
  
• Experience in Agile or Hybrid project environments.