Senior Facility Executive - Soft

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

A typical day for you also involves contact with vendorsreviewing their services and coordinating with them for the resolution of any service issues.

• Operations Management:
  • Supervise daily soft services operations across the facility.
  • Conduct regular facility rounds to ensure cleanliness, hygiene, and service quality.
  • Coordinate with vendors for housekeeping, pantry, pest control, and horticulture services.
  • Monitor and manage pantry, reprographic, and concierge services.
• Vendor & Staff Management:
  • Oversee vendor performance and ensure adherence to SLAs.
  • Conduct regular vendor audits and background checks.
  • Train and supervise housekeeping and support staff.
  • Maintain staff attendance, grooming, and shift deployment.
• Administrative Duties:
  • Prepare daily, weekly, and monthly reports on soft services.
  • Maintain inventory and stock levels for consumables and supplies.
  • Manage budgets and monthly accruals for soft services.
  • Coordinate with the space planner for office moves and setups.
• Customer Service & Compliance:
  • Address and resolve occupant complaints and service requests.
  • Ensure compliance with health, safety, and hygiene standards.
  • Maintain confidentiality and uphold organizational policies.

• Bachelors degree in Hospitality, Facility Management, or related field.
• 58 years of experience in soft services or facility operations.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in MS Office and facility management software.
• Ability to manage multiple vendors and service lines.