Senior Facilities Manager

What this job involves:

As a Senior Facilities Manager at JLL, you'll take full responsibility for the overall management of Integrated Facilities Management (IFM) operations across a city or cluster of sites. This leadership role requires you to establish delivery strategies, develop annual goals, and manage relationships with key stakeholders while ensuring consistent, high-quality service delivery. You'll operate as a business manager with P&L responsibility, overseeing both operational and capital budgets while driving continuous improvement initiatives that enhance customer experience. Through your strategic leadership and client relationship management skills, you'll ensure that the IFM function consistently meets or exceeds client expectations, aligns with their leadership principles, and delivers on agreed business targets including revenue, expenses, savings, and performance metrics. This position offers the opportunity to make a significant impact on service delivery excellence while leading multiple teams in a dynamic, client-focused environment.

What your day-to-day will look like:

• Serve as the single point of contact for all IFM business functions across your assigned city or cluster of sites, providing leadership to JLL account-based management and service delivery teams
• Collaborate with Global Real Estate and Facilities (GREF) leadership to establish delivery strategies focused on continuous improvement, innovation, and best-in-class service
• Manage relationships with key stakeholders and function leads from both client and JLL organizations to ensure efficient delivery of IFM services
• Lead implementation of "raising the bar" initiatives to enhance customer experience through various IFM function touchpoints
• Establish and maintain robust business governance processes, including conducting regular business reviews with GREF leadership
• Oversee overall budget management for both operational and capital expenditures related to IFM functions
• Monitor and ensure achievement of business targets including revenue goals, expense management, savings initiatives, and key performance indicators

Required Qualifications:

• Bachelor's degree or Master's in Business Management
• Minimum 8 years of experience in corporate environments with proven business leadership ability
• Experience working with multinational corporate organizations
• Strong analytical skills with demonstrated problem-solving abilities using objective approaches
• Excellent leadership capabilities with experience managing large, diverse teams
• Proven ability to adapt and perform under pressure while meeting business targets and objectives
• Strong communication and client relationship management skills

Preferred Qualifications:

• Experience managing business P&L responsibilities
• Background in facilities management or related service delivery operations
• Knowledge of real estate management principles and practices
• Experience implementing continuous improvement methodologies
• Financial management expertise including budget development and oversight
• Project management skills with ability to drive multiple initiatives simultaneously
• Previous experience in stakeholder engagement and relationship building