Senior Executive

Job Description

Senior Executive EXL/SE/1402350 Utilities & OthersNoida Posted On 25 Jun 2025 End Date 09 Aug 2025 Required Experience 2 - 5 Years Basic Section Number Of Positions 1 Band A2 Band Name Senior Executive Cost Code 3802026 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 400000.0000 - 600000.0000 Complexity Level Not Applicable Work Type Work From Office – Fully Working From EXL/ Client Offices Organisational Group Emerging Sub Group Emerging Business Unit Organization Utilities & Others LOB MIS & Reporting SBU Business Support Services Country India City Noida Center Noida - Centre 59 Skills Skill WFM/MIS ASPECT WFM - EWORKFORCE MANAGEMENT SCHEDULING TOOLS Minimum Qualification BACHLORS Certification No data available Job Description Essential Duties & Responsibilities: Manage the scheduling/forecasting process of the program Create agent schedules, IDPs and make necessary adjustments as necessary Acts as backup for the WF Manager Manage employee information changes inside WFO system Communicate effectively with internal and external customers Responsible for balancing staffing requirements with operational efficiencies and financial goals Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Perform other duties and assignments as directed Minimum Work Experience: Minimum of 2-year WFM experience in a call center inbound voice process - 1+ year of Scheduling/Forecasting experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX. Skills Requirements: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail Solid critical thinking, problem solving, and interpersonal skills Demonstrates ability to give and receive feedback with peers and business partners Ability to work independently with minimal supervision Must demonstrate sound arithmetic, analytical and problem solving ability. Ability to adapt to workload and multitask with attention to detail in a dynamic environment. Excellent verbal, written and comprehension skills Ability to scrub, dissect and shape data, create customized reports. Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. Create forecasts, schedules and IDPs, run scenarios inside a WFM tool Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. Workflow Workflow Type Voice