Senior Executive - Debt Management Services - The Wheels - 2W/3W

Location Name:

Job Purpose

Duties And Responsibilities

•  Achieving business numbers with the assigned line of channels (Basis location and market potential).
•  People Management (Off roll) – Hiring, Retention & Productivity.
•  Sales Governance through compliance of systems and processes.
•  Responsible for tracking, managing & controlling PDD requirement compliance
•  Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
•  Understanding of CRM – Salesforce.com.
•  Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
•  To ensure TAT is maintained for case processing.
•   MAJOR CHALLENGES
  

•  Training of self and their team below.
•  Hiring right candidate.
•  Smooth onboarding to help settle the employee well in BFL.
•  Smooth onboarding of New Dealer/Partner with BFL
•  Retention of Off-roll staff
•   DECISIONS
  

•  Hiring of Off roll staff
•  Approvals by coordinating with internal stake holders eg. Clearing cases
•  Lead allocation
•  Field activity planning and closure
•   INTERACTIONS
  

•  Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file.
•  Connect with HR department for hiring & retention
  

•  Engaging with customer.
•  Mapping of market competition.
•   DIMENSIONS
  

•  From 45 to 70 Cases MOM (depending upon location and market potential)
  

Required Qualifications And Experience

Educational Qualifications

•  Qualifications – Graduate / Post Graduate
•  Good command in excel is essential.
•  Work Experience – 1 to 3 years of relevant experience in managing team
•  Result oriented - Go getter attitude is must
•  Should have collaborative work style to engage with peers & colleagues across the company.
•  Excellent Team management & Interpersonal Skills.
•  Excellent command over communication skills.
•  Highly ambitious & self-motivated