Senior Executive, Client Servicing

Client Servicing Senior Executive

What You'll Do

• Operational Support & Troubleshooting: Investigate and resolve operational queries from client/account teams related to inventory, creative assignments, tracking discrepancies, and under-delivery issues.
• Client & Agency Liaison: Serve as the primary point of contact for clients and agencies during live campaigns, ensuring expectations are met with efficiency and professionalism.
• Campaign Optimization: Monitor and analyze campaign performance daily. Proactively identify and recommend optimization strategies to maximize results.
• Reporting & Documentation: Prepare Post Campaign Reports (PCRs) in visually compelling formats that effectively communicate campaign outcomes and insights.
• Maintain daily MIS and revenue tracking reports for campaign performance.
• Cross-Functional Coordination: Collaborate with sales, operations, and finance teams to ensure smooth month-end billing and campaign closure processes.
• Industry Awareness: Stay updated with trends and best practices in the digital media industry, contributing insights and suggestions to enhance team capabilities.
  

Who You Are

• 2–3 years of experience in client servicing within the digital media/advertising industry.
• Strong understanding of digital media platforms, campaign execution, and performance metrics.
• Excellent communication and interpersonal skills with the ability to manage client expectations and internal teams efficiently.
• Proficient in Google Sheets, Microsoft Excel, PowerPoint, and reporting dashboards.
• Highly organized, detail-oriented, and comfortable working in a fast-paced environment.
  

Why You'll Love It

• Competitive salary
• Performance Review (twice a year)
• Annual paid leave
• Health insurance
• Creative office environment
• Work in a professional and dynamic environment.
• Good chance to explore new trends in the digital market.