Senior Executive - B2C

Job Description

Jainam Broking Limited 7 months ago Location Kailash Nagar Department Growth - Retail - JBL Employment Type Full-time Applications Received 1 Closes On 6 Dec, 2024 Key Responsibilities  Leadership & Supervision: Lead and mentor a team, offering ongoing support and guidance to ensure their success. Performance Management: Establish performance targets for team members and monitor their progress to ensure targets are met or exceeded. Performance Reviews: Conduct regular evaluations of team performance, providing constructive feedback to support professional development. Issue Resolution: Address escalations and complex client issues with professionalism, ensuring efficient and effective resolution. Training & Development: Design and deliver training programs for new hires and ongoing development for existing team members, incorporating industry best practices. Trend Analysis: Stay informed on industry trends and integrate relevant best practices into training and team strategies. Strategic Refinement: Analyze market trends and client feedback to continuously refine team strategies and sales tactics. KPI Tracking: Monitor key performance indicators (KPIs), preparing and presenting regular reports on team performance. Process Improvement: Identify areas for improvement in team processes and implement action plans to address gaps, enhancing the onboarding process and overall efficiency. CRM Utilization: Use CRM and other relevant software to track call metrics and client interactions effectively. Cross-Department Coordination: Collaborate with other departments to streamline processes and improve overall team efficiency. Show more Show less