Senior Executive

Responsibilities

• Response to seller enquires: Actively address seller questions and concerns related to product listings, orders, payments, returns, and account-related issues.
• Communication & Collaboration: Maintain clear and effective communication with sellers, while also collaborating with other internal teams to resolve issues.
• App Engagement & Training: Ensure effective seller usage of the app through regular training and support.
• Feedback Collection - Collect seller feedback on app, policies, and processes; share insights to drive improvements.
• Helping Sellers in Onboarding Journey: Support sellers with onboarding, app setup, SKU creation, and ensure smooth activation by resolving issues and clarifying processes.
  

Qualifications

• Bachelor’s degree in business, communication, engineering or a related field.
• > 2 years of experience in seller support, onboarding, or customer support roles.
• Strong communication and interpersonal skills to engage effectively with sellers.
• Ability to manage and resolve queries related to orders, payments, and operations.
• Comfortable using mobile apps and digital platforms; ability to train others on the same.
• Problem-solving mindset with the ability to coordinate across teams for issue resolution.
• Proficient in Excel/Google Sheets and basic data tracking/reporting.
• Familiarity with e-commerce or B2B platforms is a plus.
• A true Generalist with keen curiosity, willingness to learn new skills and adapting new environments.
• Knowledge of agricultural products, market dynamics, and customer needs and preferences is a plus.