Senior Engineering Manager-Data ,Infra & Billing

As the Senior Engineering Manager Billing, Data & Infrastructure, you will own two essential platform functions: Billing Platform (Accuracy, compliance, finance integrity) Data and Infrastructure Platform (Scale, performance, reliability, cost) This role requires: Engineering leadership at the org level Architecture-level influence Ability to guide complex distributed systems development Strong stakeholder and delivery leadership Deep operational rigour and obsession with performance & reliability Key Responsibilities Technical & Architectural Leadership Define and drive the technical roadmap for Billing, Data & Infrastructure services at Exotel Guide architecture for distributed systems, data pipelines, storage, and observability Ensure Billing systems meet accuracy, compliance, and scale requirements Billing Platform Ownership Own end-to-end billing systems, including rating, charging, invoicing, taxation, and reconciliation Partner with the CFOs office for financial accuracy, audits, and reporting Improve automation, data integrity, and system scalability Data, Infrastructure & Platform Engineering Lead teams managing compute, storage, networking, CI/CD, and cloud infrastructure Ensure high availability, performance, and operational excellence Drive monitoring, alerting, SLOs, cost optimisation, and deployment automation Drive big data architecture, design, deployment and optimisation Delivery & Execution Translate strategic goals into clear engineering plans and milestones Own delivery timelines, quality, and engineering health metrics Establish strong processes for reviews, testing, incident management, and releases People & Team Leadership Build and mentor high-performing engineering teams Drive a culture of ownership, learning, and engineering excellence Enable growth paths for engineers and leads Stakeholder & Cross-Functional Collaboration Work closely with Product, CFOs office, Architects, and business leaders municate priorities, trade-offs, and progress clearly Align teams around long-term platform strategy Must-Haves 1014+ years of experience with a deep engineering background in backend or distributed systems 35+ years of engineering leadership (people + delivery) Proven success in leading high-scale infrastructure, platform, or distributed system teams Strong experience with Billing/financial systems or data integritycritical systems Ability to drive architecture, influence senior technical leaders, and guide complex designs Experience working with cloud-native technologies and modern DevOps practices Strong communication, stakeholder management, and cross-functional leadership Good-to-Haves Experience with data infrastructure: pipelines, analytics frameworks, distributed databases Exposure to AI/ML for anomaly detection, automation, or optimisation Experience in telecom/CPaaS/payments or other high-availability domains Deep understanding of systems reliability (SLOs, SLAs, capacity, performance engineering) Hands-on experience with optimizing cloud cost, infra automation, or internal platform services Why This Role Is High-Impact Own systems that directly affect Exotels revenue, trust, and global scale Shape the foundational infrastructure that powers millions of daily communication events Lead two mission-critical teams with strategic charter and influence Be part of a strong engineering culture that values autonomy, impact, and technical excellence