Senior Digital Project Manager

About the Company

Ruder Finn is seeking a Senior Digital Project Manager to join a global team working on a large multinational corporation. The role will be focused on helping to manage an employee communications email marketing account. The individual will need to demonstrate a high level of organization, attention to detail, adaptability, and strong communication skills.

About the Role

6:00 pm – 3:30 am IST (8:30 am - 6:00 pm ET).

Responsibilities

• Coordinating with developers and client contacts to oversee development and deployment of emails through Salesforce Marketing Cloud
• Perform QA testing to ensure the following:
• Email content renders well across email clients (mobile, desktop, etc.)
• Email content and links match the client submission
• Content is proofed and error-free
• Coordinate with client contacts to secure approval of emails, and address any edits that may be needed
• Schedule emails through Salesforce Marketing Cloud
• Guide clients on account protocols and clearly answer questions (e.g., regarding use of proper email templates, etc.)
• Process and upload distribution lists
• Pull metrics reports from Salesforce Marketing Cloud and share reports with clients
• Assist with additional email marketing projects, such as quarterly benchmark reports or template builds
• Identifying potential roadblocks or delays with projects and clients to make sure things run smoothly
• Assisting in breaking out project tasks and rearranging as needed to help ensure deadlines are met
• Identify opportunities for process improvements, and help implement them
• Identify trends in client campaigns for reporting, and suggest opportunities for improvement (editorial and technical)
• Occasionally, develop tools (such as PowerPoint presentations) to help educate clients on the email marketing service and SOP, new tools and offerings, etc.

Qualifications

• Minimum 5 - 7 years of experience as a Senior Digital Project Manager or similar skill set
• Preferably, familiarity with Salesforce Marketing Cloud (not required)
• Experience working in a client-facing environment; specifically, at an agency
• Ability and desire to work with a high degree of independence and ownership in a geographically distributed team consisting of other developers and project management resources
• Ability to deliver in a fast-paced environment with a high degree of accuracy
• Excellent written and verbal communication skills and availability to support the US East Coast business hours (8:30 am - 6:00 pm ET)
• Advanced English level
• Experience in working in an onsite/offshore delivery model is highly preferred