Senior Digital Project Manager

The ideal candidate for the position will combine strong project management skills with a deep understanding of digital technologies, client requirements, and agile methodologies. As a part of the India digital team responsible for deliveries to North America, you will play a crucial role in planning, executing, and overseeing digital projects to ensure timely and successful outcomes. Key Accountabilities: - Ensuring that technical solutions align with business requirements and needs - Successfully delivering project objectives and milestones to development teams - Maintaining high client satisfaction through effective stakeholder management, proactive communication, and quality outcomes - Identifying, assessing, and mitigating project risks and roadblocks in a timely manner Key Responsibilities: - Developing and maintaining comprehensive project plans, schedules, and milestones while incorporating risk management and resource allocation - Defining project scope, goals, and deliverables that align with business objectives - Providing technical guidance and solutions, coordinating with cross-functional teams, stakeholders, and regional (North American) digital and business teams - Overseeing day-to-day digital service delivery activities to ensure timely and quality outcomes - Proactively identifying and resolving project issues and risks with expert problem-solving skills - Managing digital service inquiries and queues in the ServiceNow platform - Reporting regularly on project health, milestones, and status to stakeholders - Staying updated with digital trends, tools, and technologies relevant to the service line Education: - Bachelor's degree in information technology, Computer Science, or a related field; Master's degree is a plus - Project management certifications like PMP or PRINCE2, along with agile certifications such as SAFe are mandatory Experience: - Minimum of 10-12 years of experience in IT/digital, including development, testing, and support, with at least 5 years in IT project management - Demonstrated experience in navigating complex technical environments and delivering solutions while working with global teams Knowledge/Skills: - In-depth understanding of IT/Digital support, project management, and best practices - Strong team management skills to motivate and guide diverse teams - Advanced problem-solving abilities with a customer-centric mindset Mandatory: - Hands-on support for North American clients during U.S. business hours to resolve project and open ticket issues - Strong communication skills with a proactive attitude - Experience with Agile/Scrum, project management tools, and the ServiceNow platform The company offers: - Agile and safe working environment - Competitive annual leave and sick leaves - Group incentive scheme - Group term life insurance, Workmen's compensation, and Group medical insurance coverage - Short and long-term global employment opportunities - Global collaboration and knowledge sharing - Digital Innovation and Transformation Equality, Diversity, and Inclusion: - Promoting equality, diversity, and inclusion within the workplace to ensure equal opportunities for all employees - Creating an inclusive environment that encourages individual expression and contribution Agile Working: - Embracing agility, flexibility, and trust in choosing effective ways of working to meet client, team, and personal commitments at Mott MacDonald.,