8 - 13 years
2 Lacs
Posted:2 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
Design, develop, and implement Platform Performance Analytics solutions in ServiceNow.
Configure data sources, indicators, breakdowns, and widgets in the PA module.
Develop interactive dashboards, scorecards, and reports aligned to stakeholder needs.
Optimize data collection jobs and ensure the accuracy and timeliness of analytics data.
Work with process owners and business analysts to translate business goals into measurable KPIs.
Maintain data governance standards and enforce best practices in analytics modelling.
Support ongoing enhancement, troubleshooting, and optimization of existing PA solutions.
Participate in sprint planning, code reviews, and agile ceremonies as part of a development team.
Collaborate with integration teams for cross-platform data modelling (e.g., CMDB, Incident, Change).
Provide mentorship to junior developers as needed.
Required Skills & Experience:
5+ years in ServiceNow development, with 2+ years in Performance Analytics.
Strong knowledge of ServiceNow PA components: indicators, time series, breakdowns, etc.
Hands-on experience with JavaScript, Glide APIs, and ServiceNow REST APIs.
Expertise in ServiceNow modules: ITSM, CMDB, and Incident/Change Management.
Familiarity with data visualization and storytelling best practices.
Certified Implementation Specialist Performance Analytics preferred.
Desirable:
ITIL v4 Foundation certification.
Experience with ServiceNow Reporting, CMDB Health, or ITOM integrations.
Background in data modelling, ETL, or BI platforms a plus.
Algoleap Technologies
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