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Allied Digital Services Ltd
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Senior Customer Support Engineer

Senior Customer Support Engineer

Allied Digital Services Ltd

3 years

4 Lacs

gurgaon

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

support mobile macos installation configuration maintenance software resolve inventory documentation visual video zoom cisco webex training integration crestron networking ip service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Desktop Support:

Provide Level 2 support for desktops, laptops, printers, and mobile devices (Windows, macOS, iOS, Android).
Perform installation, configuration, and maintenance of OS, software, and hardware components.
Troubleshoot and resolve technical issues.
Manage user profiles, permissions, and configurations using Active Directory.
Maintain asset inventory and documentation for all IT equipment.

AV Support:

Setup, configure, and support audio-visual systems including projectors, video conferencing tools (e.g., Zoom, Microsoft Teams, Cisco WebEx), microphones, speakers, and displays.
Provide AV support during meetings, events, webinars, and training sessions.
Troubleshoot AV issues including connectivity, hardware failures, and integration with user devices.
Maintain and update AV systems firmware and documentation.
Active LED operation and troubleshooting
Co-ordination with AV vendor to get resolved the AV related issues.

Technical Skills Required:

· Strong knowledge of Windows 10/11, macOS, Microsoft Office 365 Suite.

· Experience with AV systems such as Logitech, Crestron, Polycom, or Cisco conferencing equipment and Active LED.

· Understanding of networking fundamentals (IP, DNS, DHCP).

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Education:

Bachelor's (Preferred)

Experience:

MacOS: 3 years (Required)
Audio Video Support: 3 years (Required)
Field service: 3 years (Required)
Desktop support: 5 years (Required)

Language:

English and Hindi (Preferred)

License/Certification:

MCSA (Required)

Work Location: In person

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