Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in gurgaon
>
Allied Digital Services Ltd
>
Senior Customer Support Engineer

Senior Customer Support Engineer

Allied Digital Services Ltd

3 years

4 Lacs

gurgaon

Posted:4 days ago| Platform: GlassDoor logo

Apply

Skills Required

support mobile macos installation configuration maintenance software resolve inventory documentation visual video zoom cisco webex training integration crestron networking ip service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Desktop Support:

Provide Level 2 support for desktops, laptops, printers, and mobile devices (Windows, macOS, iOS, Android).
Perform installation, configuration, and maintenance of OS, software, and hardware components.
Troubleshoot and resolve technical issues.
Manage user profiles, permissions, and configurations using Active Directory.
Maintain asset inventory and documentation for all IT equipment.

AV Support:

Setup, configure, and support audio-visual systems including projectors, video conferencing tools (e.g., Zoom, Microsoft Teams, Cisco WebEx), microphones, speakers, and displays.
Provide AV support during meetings, events, webinars, and training sessions.
Troubleshoot AV issues including connectivity, hardware failures, and integration with user devices.
Maintain and update AV systems firmware and documentation.
Active LED operation and troubleshooting
Co-ordination with AV vendor to get resolved the AV related issues.

Technical Skills Required:

· Strong knowledge of Windows 10/11, macOS, Microsoft Office 365 Suite.

· Experience with AV systems such as Logitech, Crestron, Polycom, or Cisco conferencing equipment and Active LED.

· Understanding of networking fundamentals (IP, DNS, DHCP).

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Education:

Bachelor's (Preferred)

Experience:

MacOS: 3 years (Required)
Audio Video Support: 3 years (Required)
Field service: 3 years (Required)
Desktop support: 5 years (Required)

Language:

English and Hindi (Preferred)

License/Certification:

MCSA (Required)

Work Location: In person

More Jobs at Allied Digital Services Ltd

Business Development Manager

Salt Lake, Kolkata, West Bengal

Experience: Not specified

Salary: Not disclosed

Customer Service Executive

Salt Lake City, West Bengal

5.0 - 5.0 yrs

INR 3 - 3 Lacs

IT Tech Leader

Salt Lake City

7.0 - 7.0 yrs

INR 5 - 6 Lacs

Apple Device Support Engineer

Calcutta

3.0 - 3.0 yrs

INR 2 - 3 Lacs

L2 Network Engineer

India

7.0 - 7.0 yrs

INR 6 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.