Senior Customer Support Engineer

You are a seasoned professional with 10-15 years of experience, looking to join our team as a Senior Customer Support Engineer cum Technical Project Manager. In this role, you will utilize your deep technical expertise and project leadership capabilities to support critical client environments and ensure successful implementation of our solutions. As the primary technical interface between our organization and clients, you will be responsible for resolving escalated issues, managing complex deployments, and maintaining operational excellence. Your strategic thinking, mentoring of junior staff, process improvement skills, and direct contributions will play a key role in enhancing client satisfaction and driving organizational success. This position is well-suited for someone who has transitioned from hands-on technical roles to project leadership and is now seeking a strategic and impactful position that offers both technical depth and customer-facing responsibilities.,