Senior Customer Success Manager

Who are we looking for?

Customer Success Manager drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables and generating focused insights.

Openings: 1

Experience:

Min. 3-5 Years of work experience

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

1. Developing and managing client portfolios.

2. Analyzing customer data to improve customer experience.

3. Hold product demonstrations for customers & improve onboarding processes.

4. Mediate between clients and the organization to achieve end goals.

5. Handling and resolving customer requests and complaints.

6. Minimize customer churn to increase customer retention.

What You can expect from us:

• Competitive salary
• Technical coaching to ensure continuous professional growth
• Awards & recognition for your hard work

Job Type: Full-time

Pay: ₹45,000.00 - ₹75,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Quarterly bonus

Application Question(s):

• Where are you currently residing?(City)
• How many years of total experience do you have in Customer Success?
• What's your notice period in-days?
• What's your current annual salary?

Work Location: In person

Speak with the employer
+91 9773695353Application Deadline: 15/07/2025Expected Start Date: 28/07/2025