Senior Customer Service Executive/Assistant Availability Manager

Job Description

Job Title: Senior Customer Service Executive/Assistant Availability Manager Work Level: WL1C/WL1D Work Location: Mumbai Reginal Office Line Manager: Prashant Rathi MT Demand Planning under Availability Position: WL 1C Purpose of the role: To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom) Main responsibilities: Analyze sales pattern & QGP and create a 3TDP & V1 forecast construct at base pack-customeraccount-Depot level Conscious decision making on up lifts/downward impact basis inputs from Brand , CD & Supply planning Team Managing complexities of channel behaviors, vulnerabilities, seasonality category ambition vs channel reality Event Planning (Big Day, BBD and Public Holiday etc.) Analyze forecast accuracy and bias and understand reasons for losses. Identify and implement process enhancements including use of advanced statistical forecasting tools to improve these KPIs Periodical review of QGP/3TDP forecast and drive continuous improvement Apply advanced data analytics skills to share valuable business insights Coordinate monthly 3TDP & V1 process to drive key business decisions Champion changes in current processes to drive simplification Partner with MT Customer teams for short term forecasting Cross-functional collaboration with Brand, CM, CD, Supply Planning, Customer Service, Category/Channel Finance teams Effective communication with relevant stakeholders to drive alignment on Monthly demand plans at Depot Cut Key KPIs/ Outcomes: Forecast Accuracy and Forecast Bias measurement at most granular level Drive Depot level estimate hygiene for Best-in-class availability and reduce inventory/cost Extreme Bias & Volatility reduction