Senior Consultant Specialist

This role will carry out some or all of the following activities:

• Responsible and Accountable for Planview EA product EIM with deep understanding about Application Instance, EUC, Technology Reference Model, Technology Approval Process etc.
• Lead and develop HSBC customized features in EIM with high quality delivery.
• Maintain and update the EIM data via backend batch job and manual process.
• Should possess excellent knowledge in migration of EIM to ServiceNow. Migration using ETL process is a plus.

• Should be able to take responsibility for troubleshooting for user queries related to EIM

• Ensure the level of automation is continuously improved that reduces the need for human intervention in EIM data load process.

• Work with the Vendor, Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories.

• Understand Risk & Controls framework and take accountability for the compliance of the services and products that the team owns against regulatory requirements and controls objectives.

• Should be able to collaborate with global vendor for efficient troubleshooting

• Should be able to work in global team environments with time adjustments to other time zones.

• Should be able to work in 24*7 support model when business demands.

• Overall 20 years of experience in IT engineering area, with at least 5 years of strong experience in Planvew EA product.
• Strong knowledge of Application Instance, EUC, Technology Reference Model, Technology Approval Process etc.
• Excellent knowledge on Architecture and Design of Planview EA product and well versed with ETL process.
• Advanced Proficiency with Java, Javascript, TQL, SQL, PL/SQL, Python, APIs is essential.
• Strong knowledge on ITIL, ITSM and Configuration Management.
• Strong DevOps background
• Knowledge of Jira or Confluence is must.
• Knowledge in ServiceNow engineering would be a plus
• Experience in ITSO role would be a plus
• Experience in people manager role would be a plus

You’ll achieve more when you join HSBC.