Senior Cluster Manager

About the Role

Cluster Manager

If you thrive in fast-paced hospitality environments and love turning systems into seamless guest experiences, you’ll fit right in.

What You’ll Do

• Operational Excellence

• Monitor day-to-day operations across outlets to ensure consistency in service, food quality, and brand presentation.
• Conduct operational audits covering guest experience, staff behavior, cleanliness, and safety standards.
• Identify process gaps and work closely with outlet managers to implement corrective actions.

• Quality & Hygiene Standards

• Uphold and enhance hygiene protocols as per FSSAI and company SOPs.
• Ensure back-of-house and front-of-house areas maintain impeccable cleanliness and organization.
• Regularly audit kitchen, service, and storage areas for adherence to hygiene benchmarks.

• Training & Development

• Conduct periodic training sessions for outlet teams on service standards, grooming, guest handling, and hygiene practices.
• Support new outlet openings by training launch teams and standardizing operational setups.

• Compliance & Brand Standards

• Ensure compliance with all health, safety, and statutory regulations.
• Maintain documentation for inspections, licenses, and operational compliance.
• Reinforce adherence to brand SOPs, POS systems, checklists, and guest service parameters.

• Cross-Functional Coordination

• Collaborate with Culinary, HR, and Admin teams to align quality control initiatives across departments.
• Provide operational feedback to senior management and contribute to continuous improvement plans.

What We’re Looking For

• 8–12 years of experience in multi-outlet restaurant or hotel operations.
• Proven track record in

  operations audits, hygiene supervision, and SOP implementation

  .
• Strong communication and leadership skills with the ability to train and motivate diverse teams.
• Excellent understanding of

  restaurant systems, service flow, and compliance requirements

  .
• Graduate/Diploma in Hotel Management or Hospitality Administration preferred.

Key Skills

• Quality & Hygiene Management
• Audit & Compliance
• Team Training & Performance Coaching
• Service Excellence
• Multi-Location Coordination
• Analytical & Reporting Skills

Why Join Us?

• Be part of a

  progressive restaurant group

  expanding across cities.
• Opportunity to shape and maintain operational excellence at scale.
• Work with passionate teams and make a real impact on guest satisfaction and brand reputation.
• Competitive salary, travel allowances, and growth potential within the organization.

Employment Type:

Compensation:

About Us

ZRPL is one of the fastest-growing multi-city restaurant groups known for ‘Rang De Basanti Dhaba’ for its great food, hospitality, and innovation. Our mission is to deliver consistent, high-quality dining experiences backed by world-class operations and people-first values.