Senior Cluster Manager

Cluster Manager / Assistant Regional Business Head

Roles & Responsibilities:

• Develop and implement sales strategies to achieve and exceed revenue targets.
• Motivate and lead a team of Sales Associates to deliver outstanding sales performance.
• Conduct regular training sessions to enhance product knowledge and sales skills.
• Oversee day-to-day operations of multiple showrooms to ensure a seamless and efficient customer experience.
• Monitor inventory levels and coordinate with the supply chain team to maintain optimal stock levels.
• Implement and enforce standard operating procedures to enhance operational efficiency.
• Foster a customer-centric culture within the showrooms, ensuring every customer receives personalized attention and support.
• Resolve escalated customer issues and ensure customer satisfaction is maintained at the highest level.
• Recruit, train, and develop a high-performing team.
• Conduct performance evaluations, provide constructive feedback, and implement development plans for team members.
• Foster a positive and collaborative work environment.
• Collaborate with the marketing team to plan and execute promotional events and activities.
• Stay updated on market trends and competitor activities to identify new opportunities.

Qualifications:

• Proven experience in retail management, preferably in the electronics or technology sector.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of Apple products and the ability to convey their features and benefits effectively.
• Proven track record of achieving and exceeding sales targets.