Senior Client Relationship Manager

Position: Client Relationship Manager (CRM)
Location: Zaveri Bazaar, Kalbadevi, Mumbai
Experience: 5+ Years
Compensation: Up to ₹9 LPA
Preferred Candidate: Female

Role Overview

We are looking for a results-driven and personable Client Relationship Manager to foster long-term relationships with our clients, ensuring high levels of satisfaction and client loyalty. This role requires a seasoned professional skilled at managing key accounts, resolving client concerns swiftly, and identifying opportunities to add value and drive business growth through proactive engagement.

Key Responsibilities

• Cultivate and strengthen relationships with high-value clients to build trust and loyalty
• Act as the primary liaison for all client-related communication and escalations
• Understand client objectives and proactively offer tailored solutions
• Track account performance and regularly assess client satisfaction metrics
• Coordinate with internal departments to ensure seamless execution and service delivery
• Identify and implement upsell or cross-sell opportunities to increase account revenue

Desired Skills & Qualifications

• Minimum 5 years of experience in client relationship management, key account servicing, or similar roles
• Demonstrated ability to manage and grow strategic client accounts
• Exceptional communication and interpersonal skills
• Proficiency with CRM systems (such as Salesforce, Zoho, HubSpot) and data-driven decision-making
• Bachelor’s degree in Business, Marketing, or a related discipline; an MBA would be an advantage
• Calm under pressure, empathetic in client interactions, and oriented toward solutions

Job Types: Full-time, Permanent

Pay: Up to ₹900,000.00 per year

Schedule:

• Day shift
• Fixed shift
• Morning shift

Application Question(s):

• Are you comfortable with the job location of Zaveri Bazar, Kalbadevi, Mumbai?
• What is your current/last drawn salary and expected salary?

Experience:

• Client Relationship Management: 5 years (Required)

Work Location: In person