Senior Client Relationship Manager

Job Description

Position : Client Relationship Manager (CRM) Location : Zaveri Bazaar, Kalbadevi, Mumbai Experience : 5+ Years Compensation : Up to ₹9 LPA Preferred Candidate : Female Role Overview We are looking for a results-driven and personable Client Relationship Manager to foster long-term relationships with our clients, ensuring high levels of satisfaction and client loyalty. This role requires a seasoned professional skilled at managing key accounts, resolving client concerns swiftly, and identifying opportunities to add value and drive business growth through proactive engagement. Key Responsibilities Cultivate and strengthen relationships with high-value clients to build trust and loyalty Act as the primary liaison for all client-related communication and escalations Understand client objectives and proactively offer tailored solutions Track account performance and regularly assess client satisfaction metrics Coordinate with internal departments to ensure seamless execution and service delivery Identify and implement upsell or cross-sell opportunities to increase account revenue Desired Skills & Qualifications Minimum 5 years of experience in client relationship management, key account servicing, or similar roles Demonstrated ability to manage and grow strategic client accounts Exceptional communication and interpersonal skills Proficiency with CRM systems (such as Salesforce, Zoho, HubSpot) and data-driven decision-making Bachelor’s degree in Business, Marketing, or a related discipline; an MBA would be an advantage Calm under pressure, empathetic in client interactions, and oriented toward solutions Job Types: Full-time, Permanent Pay: Up to ₹900,000.00 per year Schedule: Day shift Fixed shift Morning shift Application Question(s): Are you comfortable with the job location of Zaveri Bazar, Kalbadevi, Mumbai? What is your current/last drawn salary and expected salary? Experience: Client Relationship Management: 5 years (Required) Work Location: In person